CHANGES TO OUR APPOINTMENT SYSTEM
With effect from Monday February 1st 2016 we have three distinct and separate services at the practice so that patients’ needs are met by the
“Right person, at the right time – first time”
URGENT CARE SERVICE
All ‘on the day’ appointments for acute conditions – recent onset and short duration of symptoms.
The urgent care Advanced Nurse Practitioners (ANPs) will see and deal with all on the day appointment and visit requests. ANPs can assess, examine, diagnose, prescribe and admit patients as appropriate and can arrange for GP review of cases if needed.
Please ring as soon after 8am as you can for an appointment; requests that arise during the day will also be dealt with on the day.
If you need to see a GP you can pre – book appointments up to four weeks in advance for reviews and more complex and long term conditions.
PRACTICE NURSE SERVICE
The practice nurse team will continue to do all their chronic disease management, health promotion and treatment room services, and their appointments can be booked up to four weeks in advance.
If you are ringing for test results, repeat prescriptions or to make an appointment with a GP or practice nurse, please ring after 10am. If you ring before this time we will ask you to ring back after 10am – our phone lines are open until 6.30 pm every evening.