Complaints policy

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please either pick up a pack from reception or contact the Practice Manager by telephone and she will take you through the procedure.

Our complaints pack details our responsibilities in dealing with your complaint and every effort will be made to answer your concerns as soon as possible. Completed packs can be handed into the surgery or posted to;

Kirstie Fox, Practice Manager
Brant Road Surgery
291 Brant Road
Lincoln
LN5 9AB
Telephone: 01522 724411